When a partner creates a new player account through the USTA API, it is not visible at USTA until the user claims their account. The player cannot log into usta.com or register for a tournament or program unless:
The player existed before the api was called (or file submitted)
The player follows the claim account process at usta.com
The process of claiming an account matches up a player by having them enter their criteria and create an identity at usta.com along with a password. Once claimed, the user can log in at usta.com.
If the player would like to register for a tournament or program, the player must go to usta.com and perform ‘Find Your Account’. This link can be found at the bottom of the usta.com public landing page or at the following direct URL: