Troubleshooting

To request API credentials, email a request to worldtennisnumber@usta.com

Overview

The following are a few of the common problems that developers encounter when using the USTA Connect API.

If you encounter ‘Invalid JOSE Header…’ errors, there are usually one of two problems that can occur:

Missing, expired or malformed JWT token. Check that your token is being passed as a Bearer token. You can check it it is valid at jwt.io.
Hitting the wrong environment. Check the that you are hitting the environment that corresponds to your credentials ie Stage vs Prod.

There are different urls for requesting tokens (Authorization Service) and making api calls (Application Service).

Authorization Service:

Application Service:

On this page:

Subtopics:

Documentation:

Swagger Documentation